TERMS AND CONDITIONS
To make a purchase from the The French Wine Project website you agree to the terms and conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you. We are committed to the data protection act 1998 and the information you give will not be shared with any other company other than ourselves, we are dedicated to the privacy of your information.
In accordance with UK law you must be 18 years or over to place an order with thefrenchwineproject.com. By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. We reserve the right not to accept any orders and to check for proof of age at any time.
Ordering with us
When ordering with The French Wine Project, products are subject to availability and if for some reason a product is out of stock we will inform you by e mail as to its time of availability or offer a suitable alternative.
We will supply an ensuing vintage when the quoted is no longer available. Please state in the notes at checkout if you do not want an ensuing vintage. If you fail to put this in the notes we are still happy to accept returns when agreed beforehand, though these will be subject to return carriage fees, which are the responsibility of the person sending back the wines.
Prices are quoted inclusive of duty and VAT. We reserve the right to change our prices and pass on increases at any time should they be incurred.
Payments should be made at the time of ordering before orders can be dispatched. We have the right to withhold orders until payments are cleared.
DeliveryThe goods you order will be delivered to the address you give when you place your order.
Every effort will be made to deliver the goods to you within 2-3 working days, however, in very rare cases, this may be as long as 7 working days. A working day is any day other than weekends and Bank or other public holidays.
The French Wine Project will not be liable for any loss or damage suffered by you through any delay in delivery.
If you have provided a delivery address that is not a mainland United Kingdom address (e.g. the Scottish Isles, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands), an additional delivery charge may apply. The French Wine Project will contact you and provide you with a quote.
We cannot deliver to PO Boxes.
The French Wine Project takes no responsibility if the address or postcode supplied is not correct, or if there is nobody available to sign for the goods. We cannot leave goods with anyone under the age of 18.
If the Carrier is unable to deliver, the driver will leave a card and try to deliver the next day. If next day delivery fails again, the carrier will return to our warehouse and the customer will have to pay for a further delivery. If a parcel is returned, the cost of this return, following all reasonable attempts at delivery and contact, will be the liability of the customer. If the customer gives special instructions to us for the carrier to leave the parcel outside your house or with a neighbour, it will be left at the customers own risk and we cannot accept responsibility for loss or damage arising as a result of carrying out those instruction.
Breakages, Returns and Refunds
Breakages must be confirmed within 24 hours of delivery. If you wish to return your order due to a fault of ours we are happy to get our courier to pick up the parcel from the delivery address stated on the invoice providing the parcel is securely packed in the same way as it was sent out. If you wish to return the parcel yourself you can do so. Once the parcel has returned to us we will refund you the full amount. On the rare occasion that a wine may be corked, please inform us as soon as you are aware and we will discuss and refund you the money for this bottle. Please note that refunds may take up to 7 working days to appear in your account.
If you wish to cancel your order the cost of the wines will be reimbursed within 30 days. If delivery has already been arranged by our courier then unfortunately we will not be able to refund the delivery charge.
The law governs the retention and use of personal customer information by The French Wine Project. Any such data is held in compliance with the regulations and we will not pass information to others to allow them to market to you.
By using this site you accept the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information The French Wine Project apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition, and quality is very important to us. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased, then please contact us at firstname.lastname@example.org. Through this website you are able to link to other websites which are not under the control of The French Wine Project. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, The French Wine Project takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.